A protocol is a set of rules that are a company’s guideline. The protocol is set by the manager/owner to ensure the smooth-running of the business. The protocols should be in accordance to State Laws, taking into consideration both Human Rights Laws, Discrimination Policies and Employees needs. Of course, besides these, the company can impose it’s own policy, such as dress code, schedule, etc. , if they feel the need to do so.
Why do we need protocols?
Every successful business needs protocols that should be followed by both employee and employer. Protocols make your business run smoother and make decision making more easier. A protocol is a guideline for your employees to follow, so when faced with difficult situations, they know what to do. Also protocols can protect your business from law-suits.
Having a clear set of rules can be unpleasant for some employees but is necessary to prevent chaos and to ensure a pleasant and balanced work-place. Protocols help you employees to complete their tasks faster and easier.
How to create a protocol?
There are a few standard steps that you should follow when either creating or changing your company’s protocols.
1. Find a topic: Either you are displeased or see the need for improvement in a specific aspect of company life.
2. Research: Look either in your Employee Handbook, Human Resources Departement, Law Books, etc.
3. Keep it simple: Keep the language simple, use as little acronyms as possible.
4. Teamwork: Seek the advice of your colleagues as they may open your eyes to gaps in logic that you might have missed before.
5. Approval: Create multiple drafts and let supervisor and Human Resources approve it before implementing it; this will give them a sense of ownership as well.